Return & Refund Policy

Last updated: September 9, 2026

At Zmarties, we want you to be satisfied with your order. This policy explains when returns are accepted, how to request one, and what to expect for refunds or replacements.

Return eligibility

We accept returns for both defective and non-defective products, subject to the conditions below.

• Defective or damaged items: Wrong item, damaged in transit, or quality issue reported with photos.
• Non-defective returns: Unopened, unused products in original packaging may be returned if reported within the return window.
• Not eligible: Opened, used, or altered products (unless defective), items excluded by law in your state, or orders placed in error after shipment.

Return window

Contact us within 30 days of delivery to request a return. Requests received after 30 days may not qualify for a refund or replacement.

How to request a return

1. Message us on Telegram (@zmartieslaverify).
2. Include your order details, the product name, and the reason for the return.
3. For defective or damaged items, include clear photos of the product and packaging.
4. Our team will confirm whether your return is approved and provide return instructions.

Return shipping

• Defective or incorrect items: We will provide a prepaid return label or reimburse reasonable return shipping costs where applicable.
• Non-defective returns (change of mind): Customer is responsible for return shipping unless otherwise stated at approval.

Refunds & replacements

Once we receive and inspect the returned item, we will process a refund or replacement within 5–10 business days. Refunds are issued to the original payment method used for the order. Shipping charges are non-refundable except when the return is due to our error or a defective product.

Exchanges

If you need a different product, contact us on Telegram. Exchanges are handled as a return plus a new order when inventory allows.

Questions

For return status or policy questions, contact us on Telegram or visit our shop.